Customer Privacy Policy Statement

Effective Date: 31 March 2025

FalconTech (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Customer Privacy Policy Statement outlines how we collect, use, store, and protect your personal information when you visit our website or purchase products, goods, or services from us.

This policy applies to all users of our website, as well as customers who have ordered or interacted with FalconTech’s products and services. By using our website or engaging with our services, you consent to the practices described in this Privacy Policy.

Information We Collect
We collect personal information in various ways, including when you visit our website, place an order, subscribe to our newsletter, or contact us for support. This may include your name, contact details, payment information, billing address, and order history.

How We Use Your Information
We use your personal information to:

• Process and fulfil orders
• Communicate with you about your orders, products, and services
• Improve the functionality and performance of our website
• Provide customer support and respond to inquiries

Send promotional offers, newsletters, and marketing communications (where applicable and with your consent)

User Tracking and Cookies

When you access and use our E-Commerce Online Retail Store Website, we may use various technological tools to improve your experience on our websites through the use of cookies and/or user tracking. Cookies are small text files placed on the device that you use to access our website. These files do not contain your Personal Information but allow us to associate you with a particular device. Many websites use cookies and we also use them cookies to make our website more user friendly as well as personalise your interactions with us.

• Tailoring our website’s functionality to you personally by letting us remember your preferences.
• Improving how our website performance.
• Allowing third parties to provide services to our website.
• Helping us deliver targeted advertising where appropriate in compliance with applicable laws.
• Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them.
• You can also delete cookies manually, but this will prevent you from accessing certain aspects of our website where cookies are necessary.
• Many websites use cookies, and you can find out more about them at http://www.allaboutcookies.org/.

Data Security

FalconTech employs various security measures to protect your personal information from unauthorized access, alteration, or destruction. We use encryption and secure servers to ensure that sensitive data is handled securely.

Sharing of Information
We do not share, sell, or trade your personal information to third parties except in the following circumstances:

• With service providers or vendors who assist us in operating our website or processing payments
• If required by law or to protect our rights, property, or safety
• In the event of a merger, acquisition, or transfer of assets to a third party

Your Rights and Choices
You have the right to access, correct, or request the deletion of your personal information at any time. You may also opt out of receiving marketing communications by following the instructions in any email you receive from us.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page and notify you as required by law.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us by email or through the “Contact Us” form on our website.

FalconTech values your privacy and is dedicated to ensuring the security and confidentiality of your personal information.

This Privacy Policy is intended to comply with applicable data protection laws, including the Protection of Personal Information Act No. 4 of 2013 (POPIA) and other relevant regulations.